Frequently Asked Questions
Everything you need to know about your UABDSM shopping experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days for domestic orders and 10-15 business days for international destinations.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online portal and enter your order number and zip code to receive a prepaid shipping label.
What payment methods do you accept?
UABDSM accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is both stylish and responsible.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your package's progress.